We require a 50% deposit for all Stock Plus and Custom furniture items. These items are made to your specifications and cannot be returned or exchanged. Once you place your order, you have 72 hours to change or cancel. The 72-hour time frame begins as soon as you place your order in a store; for online orders, the 72-hour time frame begins once you confirm your fabric selection with a Customer Service representative. After 72 hours, your 50% deposit is nonrefundable. If a Stock Plus or Custom item arrives with a manufacturing defect or damage caused during transit, we will repair or replace the defective or damaged area. If that isn’t possible, we will arrange an exchange. We reserve the right to determine the best course of action.
Waterford Crystal is a storied and luxurious brand, with centuries of quality and craftsmanship behind the name. Most genuine pieces of Waterford Crystal bear the brand name stamped onto a foot-bottom or in one of the piece's carved grooves. To find the stamp, it is sometimes necessary to wash the crystal with warm, soapy water, hold the piece up to a light, and use a magnifying glass. Some pieces have a foil sticker instead of an engraving. To commemorate the new millennium, the Waterford logo stamp added the image of a seahorse in 1999.